Delivery Information

1. When is my handset going to be delivered?

Next working day FREE delivery on orders placed before 2.30pm!

MobilePhonesNow.co.uk offers its customers FREE next working day Special Delivery via Royal Mail for all mobile phones ordered online before 2.30pm * . This is subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above. Deliveries are made Monday to Friday between 7.00am and 1.00pm. If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office. A card will be left at your address informing you of how to collect your order. * With the exception of weekend and bank holiday orders.

Delivery of Accessories

Accessories below £50 order value will be sent via Royal Mail recorded delivery, please allow up to 3 working days for delivery.

Please note: Delivery to Northern Scotland and offshore locations may take up to 3 days. For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more. Delivery estimates are subject to stock availability.

2. How can i track my order and delivery?

For information on the progress of your order please click here.

Alternatively please refer to the order confirmation e-mail sent to you at point of purchase. The order complete e-mail that is sent to you upon despatch will contain a link to our courier website which will contain specific information to your delivery. Please note that it may be the morning of delivery before the courier order tracker is updated.

Can I change my delivery address?

We only deliver to the address where the customer bank details are registered to as a security precaution. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you.

Please note:

• Delivery to Northern Scotland and offshore locations may take up to 3 days.
• For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.
• Delivery estimates are subject to stock availability.

3. What does limited stock mean? When will you deliver these handsets?

We recommend that customers place an order for the handset even though it may state 'Limited Stock'. We will process the order and then prioritise the allocation of the handset to you as soon as the handset becomes available. No money will be taken for the cost of the handset until the handset comes into stock.

Definitions:
'Limited Stock Availability - Please allow 7 days for delivery'
Stock is expected into the Warehouse shortly and is in good availability in the UK".

'Limited Stock Availability - Please allow 7-14 days for delivery'
Stock is in short supply in the UK but deliveries into the Warehouse have been confirmed

'Limited Stock Availability - Please allow 14-21 days for delivery'
Stock is in very limited supply in the UK with Manufacturers working hard to meet demands (normally on new to market phones or end of line handsets), with deliveries confirmed into the Warehouse.

We have a fantastic team that are all committed to providing you with the best possible customer experience. If you feel that this has not been the case or if you have any positive feedback, then we would be delighted to hear from you. Please contact us!

Thanks ever so much for choosing MobilePhonesNow.co.uk and we look forward to being of service to you in the future.

Many Thanks,

The MobilePhonesNow.co.uk Team

« Back to help index